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Visitor Guidelines and Safety Measures

The health and safety of our visitors, staff, and volunteers are our highest priority. To help reduce the risk of transmission of COVID-19, the Museum is open with visitor requirements and safety measures in place. Free timed-entry tickets are required to enter the Museum’s Permanent Exhibition only. Tickets are not required for Daniel's Story and other special exhibitions.

Hours and Location

The Museum is open from 10 a.m. to 5:30 p.m. 

The Museum is located at 100 Raoul Wallenberg Place, SW, Washington, DC

What is required to enter the Museum?

For health and safety reasons, please observe the following:

  • Reserve a ticket. Free timed-entry tickets are required to enter the Museum’s Permanent Exhibition only (tickets are not required for Daniel's Story or other special exhibitions). Tickets are limited to groups of six people or less and are subject to a $1 transaction fee. School or tour groups with 55 or more people can make a Group Reservation. Due to limited in-Museum capacity, we cannot honor Member passes at this time. Please arrive at least 15 minutes prior to your ticket time to allow for security.

  • Follow mask guidance. Masks are optional for the general public.

  • Wash or sanitize hands often. Hand sanitizing stations are available throughout the building.

  • Conduct a health self-screening before your arrival. See questions below.

Self-Screening Questions

Before arriving at the Museum, all visitors and staff should ask themselves the following questions as a safety precaution. 

Do you have any of the following symptoms?

  • Fever of 100.4 degrees or above, or possible fever-like symptoms such as alternating chills and sweating or muscle or body aches that are not exercise related

  • New cough (not a chronic cough or your normal seasonal allergies)

  • Trouble breathing or shortness of breath

  • Sore throat

  • New loss of smell or taste

  • Headache

Have you been in recent contact with anyone who is COVID-19 positive or suspected of being COVID-19 positive?

If you have a fever of above 100.4, feel ill, or answer “yes” to any of the above questions, we ask that you not travel to the Museum.

What is the Museum doing to keep visitors and staff safe?

The Museum has implemented the following safety measures:

  • Hand sanitizer stations are available at the entrance and throughout the Museum.

  • The Museum is frequently cleaning high touch areas.

  • The building’s HVAC system has been updated with enhanced filtration.

If you need help during your visit, staff members will be available to assist you.

COVID-19 is an easily spread infection that is believed to mainly spread from person-to-person contact. The United States Holocaust Memorial Museum has implemented enhanced health and safety measures, but we cannot guarantee that a visitor will not contract COVID-19 while on Museum premises. Your risk of contracting COVID-19 may increase by visiting the Museum or any other public place. By visiting the Museum, you voluntarily assume all risks related to COVID-19 exposure. 

You must abide by all instructions when visiting the Museum, including those posted on the Museum’s web site and premises, as well as any instructions provided by staff during your visit. If you fail to follow the Museum’s instructions, you may be denied entry or required to leave the premises.

We appreciate your cooperation in doing your part to help us reduce the spread of COVID-19.