The health and safety of our visitors, staff, and volunteers are our highest priority. To help reduce the risk of transmission of COVID-19, the Museum is reopening on a limited basis with new visitor requirements and safety measures in place. Free timed-entry tickets are required to enter the Museum building.
Hours and Location
The Museum is open from 10 a.m. to 5:30 p.m. It is closed Wednesdays.
The Museum is located at 100 Raoul Wallenberg Place, SW, Washington, DC.
Visitors must enter the building from its Raoul Wallenberg Place (15th Street) entrance.
What is required to enter the Museum?
For health and safety reasons, please observe the following:
- Reserve a ticket. Free timed-entry tickets are required to enter the Museum building. Tickets are limited to groups of six people or less and are subject to a $1 transaction fee. Due to limited in-Museum capacity, we cannot honor Member passes at this time. Please arrive at least 15 minutes prior to your ticket time to allow for security and health screenings.
- Wear a face covering. All visitors aged two and up are required to wear face coverings that cover the nose and mouth and secure under the chin. Face coverings should adhere to CDC guidelines and should not contain an exhalation valve. Gaiters and face coverings that do not secure under the chin (e.g., open bandanas) are not permitted.
- Maintain social distance. We ask that Museum visitors stay at least six feet away from visitors outside of your party.
- Wash or sanitize hands often. Hand sanitizing stations are available throughout the building.
- Answer health screening questions.
Health Screening Questions
Before entering the Museum, all visitors and staff will be asked the following questions as a safety precaution.
Do you have any of the following symptoms?
- Fever of 100.4 degrees or above, or possible fever-like symptoms such as alternating chills and sweating or muscle or body aches that are not exercise related
- New cough (not a chronic cough or your normal seasonal allergies)
- Trouble breathing or shortness of breath
- Sore throat
- New loss of smell or taste
Have you been in recent contact with anyone who is COVID-19 positive or suspected of being COVID-19 positive?
If you have a fever of above 100.4, feel ill, or answer “yes” to any of the above questions, we ask that you not travel to the Museum.
Please note that the Museum is asking these health screening questions in response to the public safety threat posed by the COVID-19 pandemic. The Museum is not requesting and you should not provide underlying medical information in response to these questions, such as medical conditions or genetic information. Instead, you should provide only “yes” or “no” answers. If you feel further explanation is required, please contact Dana Carroll, Director, Museum Services, at firstname.lastname@example.org.
What is open at the Museum?
- The Museum’s permanent exhibition, The Holocaust. This exhibition is only accessible through an elevator ride. Museum staff will limit the number of visitors in the elevator at one time to adhere to social distancing guidelines.
- Americans and the Holocaust. View the online exhibition or watch a tour with the exhibition curator.
- American Witnesses
- Burma’s Path to Genocide. View the online exhibition at www.ushmm.org/burma-genocide.
- One Thousand and Seventy-Eight Blue Skies
- Children’s Tile Wall
- Hall of Witness
- Hall of Remembrance
- The Shapell Center Reading Room is open to researchers by appointment only.
- The Museum Cafe. The Cafe is open for to-go meals only. Visit the Museum Cafe page to see a list of items available. Credit card payment is encouraged.
- The Museum Shop. Credit card payment is encouraged.
What is closed at the Museum?
- Remember the Children: Daniel’s Story
- The Library and Archives reading room on the Fifth Floor
- Holocaust Survivors and Victims Resource Center
- Coat check. Please pack light when coming to the Museum. Learn more about what you can bring to the Museum on our Building Policies page.
- Water fountains. We encourage visitors to bring their own water to the Museum. Food and other beverages are not allowed in the Museum.
- 14th Street entrance. Museum entry is only available at the entrance located on Raoul Wallenberg Place (15th Street).
What is the Museum doing to keep visitors and staff safe?
The Museum has implemented the following safety measures:
- Face coverings are required to enter the Museum.
- Hand sanitizer stations are available at the entrance and throughout the Museum.
- Areas that do not allow for physical distancing remain closed.
- Signage reminds visitors to maintain six feet of social distance throughout the Museum.
- Additional signage indicates areas where one-way traffic may be required and provides reminders about important safety measures.
- The Museum is frequently cleaning high touch areas.
- The building’s HVAC system has been updated with enhanced filtration.
If you need help during your visit, staff members will be available to assist you.
COVID-19 is an easily spread infection that is believed to mainly spread from person-to-person contact. The United States Holocaust Memorial Museum has implemented enhanced health and safety measures, but we cannot guarantee that a visitor will not contract COVID-19 while on Museum premises. Your risk of contracting COVID-19 may increase by visiting the Museum or any other public place. By visiting the Museum, you voluntarily assume all risks related to COVID-19 exposure.
You must abide by all instructions when visiting the Museum, including those posted on the Museum’s web site and premises, as well as any instructions provided by staff during your visit. If you fail to follow the Museum’s instructions, you may be denied entry or required to leave the premises.
We appreciate your cooperation in doing your part to help us reduce the spread of COVID-19.