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Museum Accessibility

The health and safety of our visitors, staff, and volunteers are our highest priority. To help reduce the risk of transmission of COVID-19, the Museum is open with visitor requirements and safety measures in place. Free timed-entry tickets are required to enter the Museum’s Permanent Exhibition only. Tickets are not required for Daniel's Story and other special exhibitions.

Getting Around the Museum

The Museum is fully accessible to visitors who use mobility assistive devices.

  • Elevators are available to access all floors.

  • Ramps are available where there is a change in floor height.

  • Wheelchairs are available as needed from the coat check on the main floor of the Museum. Ask at the information desk when you arrive.

  • Accessible restrooms are available on every floor of the Permanent Exhibition and on the Museum’s lower level.

Visitors may be dropped off on the 14th Street side of the building for easier access to the building by car. There is no public parking at the Museum.

Hours, Location, and Transportation

The Museum is located on the National Mall and is open from 10 a.m. to 5:30 p.m.

For Visitors Who are Blind or Have Low Vision


The Museum offers guided highlights tours upon request for visitors who are blind or who have low vision and their guests. These tours are led by trained staff or volunteer docents and include visual description and touchable objects. Please provide two weeks notice before your visit so we can accommodate your request. Contact, 202.488.6100, or use this form to request a tour.

Visitors to the Permanent Exhibition receive an ID card showcasing the life history of a person who lived during the Holocaust. Large print and Braille ID cards are available on request at the information desk on the Museum’s main floor.

Self-Guided Tour

The Museum offers an audio-descriptive tour of its Hall of Witness and Hall of Remembrance for visitors who are blind or have low vision. You may download the audio files to your own device here.

For Visitors Who are Deaf or Hard of Hearing


All multimedia in exhibition spaces are captioned, and most multimedia that use audio are equipped with T-coil technology.


All First Person programs are open-captioned in real time. Visitors to programs in the Museum’s auditoriums may request assistive-listening devices on a first-come, first-served basis. All recorded programs are available online with captions.