Posts Tagged ‘hybrid experience’

[Session proposal] Mobile Devices and Human Behavior: How Can Institutions of Conscience Leverage Phones for Social Good

Monday, November 30th, 2009

Among the many challenges facing institutions of conscience is the question of best methods to engage and mobilize a global constituency to raise awareness, learn and investigate facts, modify behavior and take action in order to prevent genocide, promote human dignity, etc. I am particularly interested in the role that mobile devices can play in such efforts. Because they are highly individualized, intimate, globally ubiquitous, and mobile, cell phones offer exciting opportunities and challenges for institutions of conscience.

It is now common knowledge that mobile devices are among the three objects which most people carry with them wherever they go. They have become indispensible to modern modes of communication. So-called smart phones are expected to make up the majority of the market by 2012 or 2015 in the USA (depending who you ask). Most people are already aware that mobile technology (combined with social media) has played an important role in human rights movements from Egypt to Iran to China as well as the United States, usually because the technology allows users to easily photograph or video capture events and upload to the Internet for a global audience. In addition, mobile apps are emerging that leverage volunteer efforts to tag photographs, provide data quality assurance, and contribute to or promote various campaigns via social media.

This session proposal seeks to explore how institutions of conscience can best exploit the unique qualities of mobile devices to raise awareness, promote action, and affect behavior change in a global constituency. Questions for exploration include:

1.
Because mobile devices are (were) originally designed for personal communication, what are best practices for institutions to use them without violating the personal space of constituents? What challenges and opportunities does this highly individualized and intimate technology present for institutions of conscience? What, if any, is the potential for creating a sense of connection, intimacy, and belonging?

2.
What opportunities for contributions of user-generated content are unique to mobile devices? What challenges do they present? What opportunities do they present?

3.
Mobile devices collapse our physical reality. We can “be” in multiple places at once, wherever we are. What are the implications of ubiquitous communication? Does this open opportunities/pitfalls for institutions of conscience? If so, what? For example, there was much discussion about the implications of becoming “a fan” of Auschwitz on Facebook. It just sounded odd. Are there implications for our particular institutions as we engage people in other highly personal, informal, and often unpredictable settings?

4.
As social media (Facebook and Twitter in particular) integrate with mobile devices, what opportunities for instantaneous and viral action emerge?

5.
Many venues have already demonstrated the potential of mobile devices and social media like Twitter and U-Stream to create blended virtual and live events. In a world where this capability is increasingly in the hands of the end-user, what potential is there for institutions of conscience? Can such content be readily integrated into Augmented Reality via mobile? And how can we exploit the immediacy of such content without sacrificing our reputations for authenticity and authority?

6.
Finally, how can mobile technologies best be leveraged to facilitate communication, understanding, and a sense of shared obligation between people in communities around the world?

[Session Proposal] Interaction as a Two-Way Street

Wednesday, November 18th, 2009

My name is Ned Prutzer and I am an intern for the Museum who is majoring in English and American Studies at the University of Maryland – College Park.  I have worked with social media in prior internships, and I anticipate a productive discussion regarding the manner in which the Museum can extend its current use of social media while maintaining the professional nature of its mission.

What I would like to pose as a topic for discussion is how the Museum can implement its use of social networking into the visitor’s experience of its exhibits – that is, how it can provide a more interactive experience on each end of the spectrum, to those who are coming to the Museum and those who are active on our pages.  How can we use varying mediums of social media to replicate the experience of visiting the Museum as best as possible?  How could we go about making an exclusively on-line experience of the Museum for those who are unable to come to DC and visit interactive without making it seem inauthentic?

It is clear that other prominent institutions are facing similar questions as they enter the realm of social networking. The Brooklyn Museum of Art, for instance, has digitized some of its collections through ArtShare, consolidated its web pages through the SimplyRSS application on Facebook, and utilized Electronic Comment Kiosks in their exhibits, for which they gather user-generated comments and post them on the walls of the exhibits.

Likewise, over the summer, the Museum hosted an innovative tour focused its architecture that encouraged participants to Twitter on their thoughts and post pictures as the tour was going on.  There’s an interesting blog on the event by Robert Michael Murray of boxednoise that I think is very pertinent to the issues being raised in the un-conference.  Could we extend such an initiative into Twitter-based tours where groups can ask questions for guides to respond to and leave comments for each other to see?  This is a great example of the issues that arise from the questions I proposed earlier, and though the issues I am raising may not be enough to sustain an entire session, I think that these are questions we should keep in mind and address during the un-conference.