Posts Tagged ‘data collection’

[Session Proposal] Social Media for the Attention Age: The Peace Media Clearinghouse

Friday, December 4th, 2009

If the media production barriers of the one-to-many model of traditional media are disintegrating with the availability of the cheap, convenient, and dispersed many-to-many network of social media, then these technologies also provide new challenges to us as individuals and organizations.

  1. As media producers we are now empowered to produce social media capable of worldwide distribution, how do we broadcast a coherent message through the background noise and engage the appropriate audience in dialogue.
  2. But since we are also consumers of social media, and consumption possibilities remain stubbornly fixed (there are only so many hours in a day), how do we prevent this information abundance from becoming an information overload?  How do we access the information that is relevant, accurate, and timely to what we are trying to achieve?

One possible solution could be to provide a centralized hub for information recommended by our peers (and thus most likely to be personalized and relevant), moderated by authorities in the field for accuracy, and updated continually by a network of facilitators.

The Center of Innovation for Media, Conflict, and Peacebuilding at the U.S. Institute of Peace (USIP) is attempting to do just that with the Peace Media Clearinghouse.  This online resource provides a central site where educators, students, organizations, and the community of practitioners working in the conflict management field can access multimedia materials that support conflict analysis and prevention, conflict resolution, and post-conflict reconstruction and reconciliation.

Following a brief demonstration of this online resource, we’ll open up the discussion to explore how other individuals and organizations have addressed these same challenges.

Membership and Social Media: How can–and should–the two intersect?

Wednesday, November 25th, 2009

Hello, everyone. My name is Dana Weinstein and I’m the Membership Director at the United States Holocaust Memorial Museum. I’m very much interested in exploring and dialoging about the integration of social media into our membership program – specifically, from a fundraising standpoint. Potential discussion areas are:

What does a member brought in by social media outreach look like compared to a traditional membership donor? Demographics. The average direct marketing responder is in his/her 70s; what does a member brought in by social media look like? Initial giving potential. Will the social media fan/follower make a donation, and if so, how much will he/she give? Long-term profitability. How often, and in what amount, will the social media member donate?
What kind of stewardship/Membership levels should exists for a social media donor? Should there be a special type of membership for someone brought in by social media outreach (different or the same as traditional members?). Benefits. How do we reconcile new membership type with traditional membership benefits (lapel pin, certificate), since data collection is different (might only have individual’s email address)? Should a member brought in by social media receive specialized benefits, such as Applications for smartphones with Curator’s Corner, podcasts, Twitter, Facebook bundled package or “First Look” at new exhibitions/collections via ushmm.org

Should a non-money fan or follower be considered a type of member? Conversion. How do we convert a non-money fan or follower to a member?

How should success be measured? What are appropriate metrics? Expectations. What are acceptable expectations for “social media members”? Growth of #’s? Donate $? Recruit others? Spread org’s message? Is monetary component necessary for success? Is it even realistic to have financial goals for social media recruitment? Are some metrics more important than others and what do they tell us? (i.e. on Twitter—what’s most important? Click thru rates, RT’s, # of followers)

What should the fundraising communication and touchpoints be with them (fundraising-wise)? Ongoing dialogue/Communication stream. What is appropriate # of times to ask for monetary donations?

Data collection/accuracy concerns. Database. Crucial in traditional fundraising. Post office verifies and systems out there to find members who move, etc. Social media is self-reported. Accuracy? What happens when email/account changes? Cross-channel. How to find if living in other parts of organization database to integrate messages? Data Capture. How to capture more data to share across databases? Does it make sense (with differing demographics) to have universal database?

What’s Next? What happens when one media falls out of fad? And another one comes along? Time investment?