Museum facilities are accessible to persons with physical disabilities, and Museum staff members, identifiable by their burgundy blazers, are available for assistance on every floor of the Permanent Exhibition.
Assistive listening in the Permanent Exhibition, Remember the Children: Daniel’s Story, and Some Were Neighbors: Collaboration & Complicity in the Holocaust is compatible with T-coil–equipped hearing aids. Receivers with headsets for other visitors who require assistive listening are available at the Coat Check.
Elevators serve all areas, and each exhibition incorporates program accommodations:
- Films are subtitled in English.
- Audio-only portions have text accompaniments.
Visitors to the Museum’s Permanent Exhibition receive identification cards that describe the experiences of people who lived in Europe during the Holocaust. Braille and large-print versions of these cards are available upon request at the Information Desk.
Assistive Listening Devices (ALD) are available on a first-come, first-served basis for public programs that take place in the Joseph and Rebecca Meyerhoff Theater and the Helena Rubinstein Auditorium.
The Museum has no public parking facility. Staff are ready to facilitate passenger drop off at the driveway by the 14th Street entrance for visitors needing personal assistance.
Accessible public parking
For vehicles bearing the appropriate access tags, the National Park Service has designated approximately ten accessible parking spaces at and around the Washington Monument, along Independence Avenue west of 14th Street, and at the Tidal Basin parking lot.
Guided Highlights Tour
The Museum offers a tour option for people who are low vision, blind, or deaf-blind, and their friends and families. The Guided Highlights Tour takes place in the Museum’s Permanent Exhibition, a three-floor narrative history chronicling the Nazi rise to power, the persecution and murder of six million Jews and millions of other victims, and the aftermath of the war. The two-to-three–hour tour features visually descriptive language, touchable reproductions of several key artifacts, and a model of the Museum. It also provides visitors with a variety of visual aids, including a monocular, flashlights, and high-contrast black-and-white photographs. The experienced guides are knowledgeable about Holocaust history as well as low vision and blindness.
Please try to make reservations at least two weeks in advance, as the tour is subject to staff availability. We recommend visitors schedule their tour to begin between 9 a.m. and 1:30 p.m. (The Museum is open every day except Yom Kippur and Christmas Day.) The tour is designed for small groups of no more than four, but larger groups can be accommodated if special arrangements are made at the time of booking.
For more information or to make a reservation, please contact us at:
United States Holocaust Memorial Museum
100 Raoul Wallenberg Place, SW
Washington, DC 20024–2126
(T): 202. 488.6100
You may also request a tour by filling out the online form.
See also Website Accessibility.